Privacy policy

At DesiPulse, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain personal information, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase details

  • Payment-related information

  • IP address

  • Browser and device information

  • Website usage and interaction data

Payment information may be processed directly by third-party payment service providers. DesiPulse does not store complete debit card, credit card, UPI PIN, or banking credentials.

How We Use Your Information

We may use the information collected for purposes including:

  • Processing and fulfilling your orders

  • Providing order confirmations and shipping updates

  • Communicating with you regarding your purchases

  • Providing customer support

  • Processing returns, replacements, cancellations, and refunds

  • Improving our website, products, and customer experience

  • Preventing fraudulent or unauthorized transactions

  • Sending promotional or marketing communications where permitted

  • Complying with applicable legal and regulatory requirements

Payment Information

Payments made through our website may be processed by third-party payment gateways and financial service providers.

These providers may collect and process your payment information according to their own privacy policies and security practices.

We recommend reviewing the privacy policies of the relevant payment service provider before completing your transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website traffic and visitor behaviour

  • Improve website functionality

  • Measure marketing and advertising performance

  • Provide a more personalized browsing experience

You may disable cookies through your browser settings. However, certain features of the website may not function correctly if cookies are disabled.

Sharing of Personal Information

We may share necessary personal information with trusted third parties who assist us in operating our business, including:

  • Payment gateway providers

  • Courier and logistics partners

  • Order fulfilment and supplier partners

  • Website hosting and e-commerce service providers

  • Analytics and advertising service providers

  • Customer support and communication platforms

We only share information that is reasonably necessary for these service providers to perform their functions.

We do not sell or rent your personal information to third parties.

Order Fulfilment

As an Indian dropshipping store, some orders may be fulfilled or dispatched through our supplier or fulfilment partners within India.

Necessary details such as your name, shipping address, phone number, and order information may be shared with these partners solely for processing, packaging, and delivering your order.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from:

  • Unauthorized access

  • Misuse

  • Loss

  • Disclosure

  • Modification

  • Destruction

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain your personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain order records

  • Provide customer support

  • Resolve disputes

  • Prevent fraud

  • Meet accounting, tax, and legal obligations

When information is no longer required, it may be securely deleted or anonymized.

Marketing Communications

If you choose to receive promotional emails, messages, or marketing communications from DesiPulse, we may use your contact information to send you:

  • Product updates

  • New launches

  • Special offers

  • Discounts

  • Promotional campaigns

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

Third-Party Links

Our website may contain links to third-party websites, applications, or services.

DesiPulse is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website and services are not specifically intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Your Privacy Rights

Subject to applicable laws, you may contact us to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Updating of your contact details

  • Deletion of certain personal information

  • Withdrawal from marketing communications

Some information may need to be retained where required for legal, financial, fraud-prevention, or transaction-record purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, services, or applicable laws.

Any updates will be published on this page. We encourage customers to review this Privacy Policy periodically.