Terms of service

Welcome to DesiPulse. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website, placing an order, or using any of our services, you agree to be bound by these terms.

Please read them carefully before using the website because apparently buying things online now requires a small legal novel.

1. General Terms

By using this website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • You will provide accurate, complete, and current information when placing an order.

  • You will not use our website or products for any unlawful or unauthorized purpose.

  • You will comply with all applicable laws and regulations while using our services.

We reserve the right to refuse service, cancel orders, or restrict access to the website where misuse, fraud, or violation of these terms is suspected.

2. Products and Services

We make reasonable efforts to display our products, descriptions, images, colors, specifications, and pricing as accurately as possible.

However:

  • Actual product colors may vary slightly depending on your screen or device.

  • Product packaging may occasionally differ from the images shown.

  • Product availability may change without prior notice.

  • We reserve the right to discontinue or modify products at any time.

As DesiPulse operates as an Indian dropshipping store, certain products may be packed, fulfilled, or dispatched directly by our supplier or fulfilment partners within India.

3. Product Availability

All orders are subject to product availability.

In rare cases, a product may become unavailable after an order has been placed. If this happens, we may:

  • Offer an alternative product,

  • Provide a replacement,

  • Cancel the unavailable item, or

  • Issue an applicable refund.

We will communicate with the customer using the contact details provided during checkout.

4. Pricing

All product prices displayed on the website are stated in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Change product prices at any time,

  • Introduce or withdraw discounts and promotional offers,

  • Correct pricing errors or inaccurate product information.

If a significant pricing error is identified after an order has been placed, we may contact you before processing the order or cancel the affected order and provide an appropriate refund where payment has already been made.

5. Orders

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to cancel or refuse an order in situations including:

  • Product unavailability

  • Incorrect pricing

  • Suspected fraudulent activity

  • Incomplete customer information

  • Invalid shipping information

  • Payment failure

  • Operational or fulfilment issues

6. Payments

We may offer payment methods such as:

  • UPI

  • Debit cards

  • Credit cards

  • Net banking

  • Wallets

  • Cash on Delivery, where available

  • Other payment options supported by our payment gateway

Online payments are processed through third-party payment service providers.

DesiPulse does not store your complete banking credentials, card PIN, CVV, or UPI PIN.

7. Cash on Delivery

Cash on Delivery may be available for eligible products, locations, and orders.

We reserve the right to:

  • Limit COD availability,

  • Require order confirmation before dispatch,

  • Cancel suspicious or repeatedly refused COD orders,

  • Disable COD for certain customers, products, or locations where necessary.

8. Shipping and Delivery

Orders are delivered within India through our courier, logistics, supplier, or fulfilment partners.

Estimated delivery times displayed on the website are approximate and may vary because of factors including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Incorrect customer information

  • Operational disruptions

DesiPulse will make reasonable efforts to ensure timely delivery but cannot guarantee an exact delivery date in every situation.

9. Shipping Information

Customers are responsible for providing complete and accurate shipping details, including:

  • Full name

  • Complete delivery address

  • PIN code

  • Active phone number

  • Any additional information required for delivery

DesiPulse is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

10. Order Cancellation

Customers may request cancellation by contacting us as soon as possible after placing an order.

Cancellation may only be possible if the order has not yet been processed, packed, or dispatched.

Once an order has been shipped, cancellation may no longer be possible and our Refund and Returns Policy will apply.

11. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our separate Refund and Returns Policy.

Customers should review the policy carefully before placing an order.

Refund eligibility may depend on factors including:

  • Product condition

  • Return request timing

  • Product category

  • Proof of purchase

  • Evidence of damage or defect

12. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you should contact us within the period specified in our Refund and Returns Policy.

We may request:

  • Photographs

  • Unboxing videos

  • Product images

  • Packaging images

  • Order information

This information may be required to verify the claim before approving a replacement or refund.

13. Promotional Offers and Discount Codes

Promotional codes, discounts, and special offers:

  • May have specific eligibility requirements,

  • May have expiry dates,

  • May not be combined with other promotions,

  • May apply only to selected products or customers.

We reserve the right to modify, withdraw, or cancel promotional offers at any time where permitted.

14. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Brand names

  • Graphics

  • Website design

  • Product descriptions

  • Text

  • Videos

  • Images

  • Icons

  • Layouts

is owned by, licensed to, or lawfully used by DesiPulse and its respective partners.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our website content without prior written permission.

15. Prohibited Uses

You must not use our website:

  • For unlawful activities

  • To commit or attempt fraud

  • To submit false or misleading information

  • To interfere with website security

  • To distribute malware or harmful code

  • To collect personal information about other users without authorization

  • To impersonate another person

  • To violate intellectual property rights

  • To interfere with the operation of the website

We reserve the right to terminate access where prohibited activities are detected.

16. Third-Party Services

Our website may use or integrate third-party services including:

  • Payment gateways

  • Courier companies

  • Logistics providers

  • Analytics services

  • Advertising platforms

  • E-commerce platforms

  • Supplier and fulfilment services

Your use of certain third-party services may also be governed by their respective terms and privacy policies.

17. Third-Party Links

The website may contain links to third-party websites or services.

DesiPulse does not control these external websites and is not responsible for their:

  • Content

  • Availability

  • Privacy practices

  • Security

  • Products

  • Services

Customers should review the relevant third-party terms before using those services.

18. Limitation of Liability

To the extent permitted under applicable law, DesiPulse will not be liable for indirect, incidental, or consequential losses arising from:

  • Use of the website

  • Temporary website unavailability

  • Delayed deliveries

  • Third-party service interruptions

  • Customer misuse of products

  • Unauthorized use of customer accounts caused by failure to protect login credentials

Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded under applicable Indian law.

19. Customer Responsibilities

Customers are responsible for:

  • Reviewing product information before purchasing

  • Providing accurate billing and shipping information

  • Ensuring someone is available to receive the order

  • Inspecting products upon delivery

  • Following product care and usage instructions

  • Contacting us within the specified timeframe for any eligible return or refund request

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, processed, shared, and protected.

21. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time.

Changes will become effective once the revised Terms are published on the website.

Continued use of the website after changes are published indicates acceptance of the updated Terms.

22. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any dispute arising from the use of our website, services, or purchases will be handled in accordance with applicable Indian laws and subject to the jurisdiction of the appropriate courts in India.