Shipping policy

At DesiPulse, we aim to provide a smooth, reliable, and transparent delivery experience for all customers across India. This Shipping Policy explains our order processing, shipping timelines, delivery procedures, and related terms.

Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during high-demand sale periods may require additional processing time.

Once your order is dispatched, you may receive shipping and tracking information through email, SMS, WhatsApp, or another available communication method.

Estimated Delivery Time

After dispatch, orders are generally delivered within:

4–8 business days

Delivery times may vary depending on:

  • Customer location

  • Courier availability

  • PIN code serviceability

  • Public holidays

  • Weather conditions

  • High-order volumes

  • Operational or logistical delays

Delivery to remote or difficult-to-service locations may take additional time.

Shipping Coverage

DesiPulse currently ships within India only.

Orders can be delivered to serviceable PIN codes supported by our courier and logistics partners.

If your location is not serviceable, we may contact you regarding alternative options or cancel the order where necessary.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

From time to time, DesiPulse may offer:

  • Free shipping

  • Discounted shipping

  • Promotional shipping offers

Such offers may be subject to specific conditions, minimum order values, or promotional periods.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you.

You can use the provided tracking information to check the latest status of your shipment.

Please allow some time after dispatch for tracking details to become active on the courier partner's system.

Cash on Delivery Orders

Cash on Delivery may be available for selected products and serviceable locations.

For COD orders, we may contact customers to confirm the order before dispatch.

We reserve the right to cancel or hold COD orders where:

  • Order confirmation cannot be completed

  • Contact information is incorrect

  • The delivery address is incomplete

  • Previous COD orders have repeatedly been refused

  • Fraudulent or suspicious activity is identified

Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please ensure that you provide:

  • Full name

  • Complete address

  • Landmark, if required

  • Correct PIN code

  • Active phone number

DesiPulse will not be responsible for delays, failed delivery attempts, or returned shipments caused by incorrect or incomplete information provided by the customer.

Address Changes

If you need to change your shipping address, please contact us as soon as possible at:

sungod111888@gmail.com

Address changes can only be made if the order has not already been processed or dispatched.

Once the order has been shipped, we may not be able to modify the delivery address.

Delivery Attempts

Our courier partner may make one or more attempts to deliver your order.

If delivery is unsuccessful because:

  • The customer is unavailable

  • The customer refuses the parcel

  • The address is incorrect

  • The phone number is unreachable

the shipment may be returned to the sender.

Additional shipping charges may apply if the customer requests re-delivery.

Delayed Shipments

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier delays

  • Extreme weather

  • Public holidays

  • Natural disasters

  • Local restrictions

  • Transportation disruptions

  • High seasonal demand

  • Technical or operational issues

Estimated delivery dates are provided as guidance and should not be considered guaranteed delivery dates.

Damaged Packages

If your package arrives visibly damaged, opened, or tampered with, we recommend taking photographs or recording an unboxing video before using the product.

If the product inside is damaged, defective, or incorrect, please contact us within 7 days of delivery at:

sungod111888@gmail.com

Include your order number and clear photographs or videos of the issue.

Eligible claims will be handled according to our Refund and Returns Policy.

Missing or Lost Orders

If your tracking information shows that the order has been delivered but you have not received it, please:

  1. Check with family members, neighbours, or building security.

  2. Verify the delivery address provided with your order.

  3. Contact us at sungod111888@gmail.com.

We will coordinate with the courier partner where possible to investigate the shipment.

Orders Returned to Sender

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, we may contact you regarding re-shipment.

Additional delivery charges may apply before the order is shipped again.

Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, our Refund and Returns Policy will apply.