Refund policy

At DesiPulse, we are committed to providing our customers with a smooth and satisfactory shopping experience. We understand that there may be situations where you are not completely satisfied with your purchase. This Refund and Returns Policy explains the conditions and process for requesting a return, replacement, or refund.

Refund Eligibility

Returns and refunds may be requested within 15 days of receiving your order.

To be eligible for a return or refund:

  • The item must be unused and in the same condition in which it was received.

  • The item must be returned in its original packaging.

  • You must provide valid proof of purchase, such as your order confirmation, invoice, or receipt.

  • Products that show signs of use, damage caused after delivery, or improper handling may not qualify for a refund.

Return Process

Contact Customer Support

To initiate a return, please contact us at:

Email: sungod111888@gmail.com

Include your order number, product details, reason for return, and any relevant photographs or videos if required.

Return Shipping

Customers are responsible for the cost of returning the product unless the item received is damaged, defective, or incorrect.

Please do not send a product back without contacting our customer support team first. Return instructions and the appropriate return address will be provided after your return request has been reviewed.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photographs or videos of the product

  • A brief description of the issue

After reviewing your request, we may arrange a replacement or full refund, depending on the circumstances and product availability.

Non-Returnable Items

The following products are generally not eligible for return or refund:

  • Personalized or customized products

  • Gift cards or vouchers

  • Final sale or clearance items

  • Products that have been used, altered, washed, or damaged after delivery

  • Products returned without their original packaging, where applicable

Refund Processing

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

Approved Refunds

If your refund is approved, it will be processed within 7–10 business days through the original payment method used for the purchase.

The actual time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.

Rejected Refunds

If the returned item does not meet our eligibility requirements, we will notify you through email regarding the reason for rejection.

Late or Missing Refunds

If you have not received your approved refund within the expected processing period:

  1. Check your bank account again.

  2. Contact your bank, card issuer, UPI provider, or payment service provider, as processing times may vary.

  3. If the issue still remains unresolved, contact us at sungod111888@gmail.com.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may only be accepted if the order has not yet been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible and the standard return policy will apply.